Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Performance Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Performance Conversations Training Course in Hanoi, participants build practical capability in Performance Conversations with focus on goal clarity, feedback, accountability, and development through Performance Conversations. The programme is designed for organisations in Hanoi that want sharper execution discipline, clearer judgement, and improved on-the-job implementation.
Instead of abstract concepts, this course concentrates on applied Performance Conversations in the workplace: how effective implementation works, where performance gaps tend to surface, and how to translate the learning into immediate action after the session.
Audience
- functional managers responsible for performance and people development
- team leaders and supervisors
- leaders who need stronger consistency in communication, accountability, and coaching
- new and experienced managers
- high-potential professionals moving into leadership roles
Learning Outcomes
- improve team coordination, motivation, and follow-through
- run clearer Performance Conversations and handle expectations more constructively
- handle performance, feedback, and accountability conversations more effectively
- recognise common management mistakes and respond more constructively
- apply practical management approaches in live team situations
- set expectations and communicate with greater clarity
- translate leadership intent into day-to-day action
Agenda / Modules
Module 1: Performance management foundations
- purpose of performance management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- improved confidence in challenging management situations
- more consistent people management across teams
- better goal clarity, feedback quality, and manager accountability in performance discussions
- stronger manager capability and team leadership quality
- clearer expectations, communication, and accountability
- better engagement and Performance Conversations
What’s Included
- materials that support application after the course
- manager-focused workshop with practical scenarios and discussion
- reflection exercises and action planning
- tools and frameworks for everyday leadership and people decisions
- optional tailoring to management level, function, or team context
FAQs
1. Who should attend this Performance Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Conversations. We can adjust the participant mix to reflect different functions, levels, and priorities.
2. Can the course be tailored for our organisation in Hanoi?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Generally, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include practical exercises, facilitated case analysis, individual reflection, and team-based application.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in Hanoi, via live virtual classroom, or as a private session for organisations across Vietnam and Southeast Asia.