Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Difficult Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Difficult Conversations Training Course in Yangon (Leadership & Management), participants build practical capability in Difficult Conversations with focus on preparation, emotional control, constructive dialogue, and resolution. The programme is designed for organisations in Yangon that want more consistent delivery, clearer judgement, and stronger real-world usage.
Instead of abstract concepts, this course concentrates on applied Difficult Conversations in the workplace: what strong practice involves, where typical weaknesses occur, and how to apply new approaches from day one after the session.
Audience
- high-potential professionals moving into leadership roles
- leaders who need stronger consistency in communication, accountability, and coaching
- new and experienced managers
- team leaders and supervisors
- functional managers responsible for performance and people development
Learning Outcomes
- set expectations and communicate with greater clarity
- translate leadership intent into day-to-day action
- apply practical management approaches in live team situations
- handle performance, feedback, and accountability conversations more effectively
- handle Difficult Conversations with more clarity, composure, and fairness
- recognise common management mistakes and respond more constructively
- improve team coordination, motivation, and follow-through
Agenda / Modules
Module 1: Understanding tension and triggers
- why Difficult Conversations become unproductive
- triggers, assumptions, and communication breakdowns
- separating issue, emotion, and intent
Module 2: Preparing for the conversation
- clarifying the purpose and desired outcome
- choosing timing, setting, and evidence
- preparing messages that are clear but respectful
Module 3: Running the discussion constructively
- using language that keeps the discussion constructive
- balancing directness with empathy
- asking questions and listening for understanding
Module 4: Responding to reactions
- responding to defensiveness, silence, or escalation
- staying calm and focused under pressure
- keeping the conversation anchored to facts and outcomes
Module 5: Resolution and follow-through
- agreeing next steps and accountability
- documenting outcomes where needed
- using the discussion to strengthen trust and clarity
Business Benefits
- fewer unresolved issues and stronger quality of difficult workplace conversations
- more consistent people management across teams
- improved confidence in challenging management situations
- stronger manager capability and team leadership quality
- better engagement and performance conversations
- clearer expectations, communication, and accountability
What’s Included
- materials that support application after the course
- reflection exercises and action planning
- manager-focused workshop with practical scenarios and discussion
- tools and frameworks for everyday leadership and people decisions
- optional tailoring to management level, function, or team context
FAQs
1. Who should attend this Difficult Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Difficult Conversations. The group composition can be adapted based on seniority, department, and business requirements.
2. Can the course be tailored for our organisation in Yangon?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
In the majority of cases, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include case-based activities, structured group work, reflective discussion, and applied learning tasks.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in Yangon, via live virtual classroom, or as a private session for organisations across Myanmar and Southeast Asia.