This opportunity is suited to a practical Learning & Development Consultant who can translate CRM & Business Systems knowledge into clear business outcomes for assignments linked to Delhi.

Position Summary

This scheduled role is suited to a delivery-focused consultant with hands-on CRM & Business Systems credibility and experience working with business users, operations teams, and functional stakeholders in Delhi, India, and across Asia. The work centres on practical application, learner confidence, and helping clients support systems enablement, process execution, and user adoption.

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

What Success Looks Like

• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.

Who This Would Suit

• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Clear subject-matter credibility in CRM & Business Systems; prior exposure to multinational or enterprise audiences; practical systems knowledge, strong process understanding, and the ability to translate configuration or workflow into user-friendly learning; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in ERP consulting, systems implementation, enterprise process training, or user enablement, ideally with experience working with multinational clients or enterprise teams in Asia.

How To Apply

The expected delivery mode for this brief is Hybrid, and the role should be approached as a Multi-Session Programme requirement.

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.