Summary
Personal effectiveness shapes the quality of communication, judgement, collaboration, and day-to-day execution. This course builds practical capability in Problem Solving so participants can work more effectively with themselves, with others, and under pressure. In this Problem Solving Training Course in Surabaya, participants build practical capability in Problem Solving with focus on analysis, structured thinking, and better judgement in complex situations. The programme is designed for organisations in Surabaya that want enhanced implementation capability, clearer judgement, and more reliable workplace adoption.
Rather than staying at theory level, the course focuses on how Problem Solving is used in day-to-day work, what successful adoption requires, where typical weaknesses occur, and how participants can implement what they learn right away in their own roles and teams.
Audience
- professionals working in fast-moving or collaborative environments
- managers who want to strengthen everyday behavioural capability
- individual contributors and team members across functions
- employees who want to improve confidence, judgement, and professionalism
- teams looking to strengthen self-management and interpersonal effectiveness
Learning Outcomes
- improve follow-through, professionalism, and work quality
- build habits that support stronger personal performance
- approach problems and decisions more systematically and challenge weak assumptions more effectively
- communicate and collaborate more productively with others
- strengthen awareness, judgement, and behavioural consistency
- manage pressure, priorities, or difficult situations more effectively
- apply practical techniques to improve day-to-day effectiveness
Agenda / Modules
Module 1: Framing the issue
- defining the real issue rather than reacting to symptoms
- clarifying scope, stakeholders, and decision need
- avoiding confusion caused by vague problem statements
Module 2: Analysing information and assumptions
- gathering information, testing assumptions, and recognising bias
- separating fact, inference, and opinion
- asking better questions before choosing a response
Module 3: Options and trade-offs
- developing options and comparing trade-offs
- using structure to improve judgement
- avoiding false choices and premature conclusions
Module 4: Decision quality and communication
- communicating analysis and decisions clearly
- making rationale visible to stakeholders
- handling challenge or disagreement more constructively
Module 5: Application and improvement
- applying the tools to workplace situations
- reflecting on personal decision habits
- practical next steps after the course
Business Benefits
- better day-to-day performance and reliability
- sharper decision-making, resilience, and self-management
- improved collaboration and professional behaviour
- higher confidence in workplace situations
- better quality of interaction across teams and stakeholders
- better judgement, clearer problem framing, and stronger decision quality
What’s Included
- examples based on realistic workplace situations
- materials that support continued development
- simple tools that can be applied immediately after the course
- optional tailoring to team behaviour or capability priorities
- practical workshop with discussion, reflection, and exercises
FAQs
1. Who should attend this Problem Solving course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Problem Solving. The cohort can be shaped around specific roles, seniority bands, and business objectives.
2. Can the course be tailored for our organisation in Surabaya?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
In the majority of cases, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include hands-on activities, scenario walkthroughs, group reflection, and facilitator-guided practice.
5. Can this be delivered virtually as well as in person?
Yes. Choose from in-person sessions in Surabaya, live online delivery, or private corporate training for teams based in Indonesia and Southeast Asia.